Contact: Call for 24/7 Help in West Virginia

Phone and hours

Emergency line: (888) 217-5329
Hours: Open 24 hours, 7 days a week, including holidays.
Coverage: All 27 listed cities in West Virginia, plus nearby surrounding towns when crews allow.

Water damage moves fast in mountain housing. Drywall wicks water upward within hours, hardwood cups, and mold can begin within 24-48 hours in damp rooms. A phone call lets dispatch size the job immediately — pump capacity for standing water, containment for sewage, meter checks for multi-room migration — and route the nearest available crew over ridgeline roads. Have your town, ZIP code, water source, and affected rooms ready. Photos help your carrier later, but do not delay the call to take them if water is still spreading.

What to mention on the call

• Your city and ZIP code (for example, Charleston 25301 or Wheeling 26003) and whether the address sits near a river, hillside, or low-lying street.
• The water source if known: burst supply line, water-heater failure, storm entry, sump-pump stop, floor-drain backup, or toilet/septic overflow.
• Which rooms and levels are wet, approximate depth, and how long water has stood.
• Power and safety status: wet outlets, submerged cords, sagging ceilings, gas odors, or sewage content.
• Flooring and wall types: hardwood, laminate, carpet, plaster, drywall, or block — each dries differently.
• Insurance: carrier name and whether you have started a claim, so documentation can align.

What happens next

Dispatch confirms the nearest crew, gives a realistic arrival window, and walks through immediate steps: stopping the supply if safe, cutting power to wet zones, moving valuables uphill, and avoiding contaminated water. On arrival, technicians verify safety, map moisture, photograph the loss, extract water, place drying equipment, and schedule meter rechecks. Repairs follow once readings stabilize. During widespread Ohio Valley floods or January freeze waves, windows widen with demand — early callers hold earlier slots. Same-day and 24/7 response varies with participation, location, staffing, and demand.

Before you call: quick safety notes

Never enter water covering outlets or cords. Avoid sewage-contaminated rooms without protection. Do not open sagging ceilings from below — puncture risk and collapse are real. If heat is out during a freeze, mention it; frozen lines can burst in more than one place. Keep children and pets clear of wet basements until power is checked. These precautions apply from Morgantown student rentals to Beckley family homes and Martinsburg townhouses alike.

There are no online forms, email inboxes, or chat queues on this site — the phone call is the single fastest path to help. For background, browse services, your city page, or the homeowner guides, then call (888) 217-5329 when ready.